Your business is growing. Your operations are held together by tribal knowledge and your own bandwidth.
We build the operational backbone — documented processes, managed projects, handled admin, and real onboarding — so the company can run without you holding every piece of it in your head.
If any of this stings, it's because it's true
Companies between 5 and 50 employees usually don't break because of strategy. They break because the plumbing never got built — and the founder became the plumbing.
- Nothing is written down. The way things get done lives in three people's heads.
- A new hire takes four months to become useful — because training is someone shadowing someone.
- Projects slip because nobody owns the handoff between sales, delivery, and billing.
- You're the founder and you're still renaming files and chasing invoices at 9pm.
- One person goes on vacation and a whole function quietly stops.
- You bought the project management tool. Nobody uses it the same way twice.
Eight areas, one operational backbone
SOPs, project and operations management, administrative services, workflow automation, operational efficiency, employee support, training and onboarding, and fractional financial leadership — engaged individually or as one back-office partnership.
SOPs & Process Documentation
We get the business out of people's heads and onto paper — so the work survives turnover, vacations, and growth.
- Process mapping and workflow documentation
- Step-by-step SOPs for recurring tasks
- A centralized process library and knowledge base
- Ongoing SOP maintenance as the business evolves
- Institutional knowledge captured before a key employee walks out with it
Project & Operations Management
Someone senior actually owns the calendar, the handoffs, and the follow-through across your team and vendors.
- Project planning and tracking across teams and vendors
- Deadline and deliverable management
- Cross-functional coordination
- Project management tool setup and administration (Asana, ClickUp, Monday)
- KPI tracking and recurring operations reporting
- Vendor and contractor management
Administrative Services
The $20/hour work that's eating your week, handled by people who don't need to be told twice.
- Inbox and calendar management
- Scheduling and meeting coordination
- Document management and filing systems
- Data entry and records maintenance
- Correspondence handling
- Client onboarding and intake coordination
- Routine administrative coordination across vendors and internal teams
Workflow Design & Automation
We map recurring work, remove unnecessary handoffs, and connect the tools your team already uses so routine tasks move faster and more consistently.
- Mapping recurring, repeatable tasks from start to finish
- Identifying manual handoffs that create delays or errors
- Redesigning workflows for speed and consistency
- Connecting project management, communication, and automation tools
- Reducing manual re-entry, unnecessary steps, and repeated touchpoints
Operations Streamlining & Efficiency
We find the friction that costs your team time, then simplify the way work gets done without disrupting what already works.
- Operational audits for bottlenecks, redundancies, and wasted effort
- Consolidation of overlapping tools, vendors, and subscriptions
- Standardized workflows across people and teams
- Clearer ownership and fewer unnecessary approvals
- Ongoing efficiency reviews as the business grows
Employee & Management Support
We create the structure managers and employees need to work clearly, consistently, and with less dependence on the founder.
- Org structure, role clarity, and reporting lines
- Job descriptions, interview structure, and hiring workflows
- Management frameworks for 1:1s, delegation, and accountability
- Employee handbooks and policy documentation
- Performance review structures and practical templates
Training & Team Onboarding
Your SOPs turned into a real ramp-up path, so new hires get productive in weeks instead of quarters.
- New hire onboarding programs built from your SOPs
- Training materials — guides, checklists, short video walkthroughs
- Role-based training tracks
- Refresher training as processes change
- Systems and tools training for new software rollouts
Financial Management & Fractional CFO
Senior financial leadership that gives owners a reliable view of cash, performance, and the decisions ahead — without a full-time executive hire.
- 13-week cash flow models, forecasting, and runway visibility
- Financial modeling, unit economics, and pricing analysis
- KPI dashboards and monthly performance reviews
- Investor and board-ready financial reporting
- Hiring plans, controls, and 12–24 month scaling roadmaps
Audit, build, implement, maintain
Operations audit
We map how work actually moves through your business today — not how the org chart says it does — and name the gaps in plain language.
Build
We design the workflows, write the SOPs, set up the systems, and clarify team structure. You review; we do the work.
Implement
We roll it out with your team, run the transition, and stay on the hook until people are actually using it.
Ongoing support
Processes drift. We maintain and evolve the system as you hire, add services, and change tools.
Tiered packages, from foundational support to full operational partnership
Scope drives price, so we quote after we understand the business. Here's the shape of it.
Starter
Get the core documented.
- Operations audit and gap report
- SOPs for your highest-risk workflows
- Process library set up
- Monthly check-in
Growth
Documentation plus someone running it.
- Everything in Starter
- Project and deadline management
- PM tool setup and administration
- Onboarding program and training materials
- Recurring admin support
Full Operations Partner
We are your back office.
- Everything in Growth
- Dedicated ops lead and support team
- KPI dashboards and monthly ops reporting
- Vendor and contractor management
- Expanded project support and administrative coverage
Operators, not consultants who hand you a deck
We work alongside your team to map the work, build the systems, document the processes, and make the changes stick. You get hands-on operational execution, not advice left behind in a presentation.
- Founder-led — you work with the person who owns the outcome
- Bilingual team (English and Portuguese)
- Hands-on workflow, systems, and process implementation
- Practical support for employees and managers as the team grows
- Based in Boise, Idaho — working with clients across the U.S. and abroad
Straight answers
What's the difference between this and hiring an ops manager?
An ops manager is one person, one salary, one set of blind spots — and you're the one who has to train and manage them. With us you get a team that has already built this in dozens of businesses, at a fraction of a loaded senior salary, and the system stays yours if we ever part ways.
How long does implementation take?
The audit takes about two weeks. First SOPs and systems are usually live within 30–45 days. A full operational backbone — documentation, tooling, onboarding, reporting — typically lands in 90 days.
Do you work with our existing tools or recommend new ones?
We start with what you already pay for. If a tool genuinely can't do the job, we'll say so and explain the trade-off. We don't earn anything from software recommendations.
What if our processes change?
They will — that's the point of growing. SOP maintenance is built into every ongoing engagement, so documentation stays current instead of becoming a folder nobody opens.
Is this a one-time project or ongoing?
Either. Some clients want the audit and documentation build and then run it themselves. Most keep us on to manage and maintain it, because the system only holds if someone owns it.
Can this be combined with ONI's other business support services?
Yes. We can coordinate the operational work with other ONI business support services so projects, reporting, vendors, and internal handoffs stay connected instead of becoming separate conversations.
Stop being the only person who knows how it all works
Tell us what's breaking. We'll tell you honestly whether we're the right fix — and if we're not, who is.
Prefer to browse first? See our other business services.