Back office operations and business management for growing companies
We build the operational backbone — documented processes, managed projects, handled admin, and real onboarding — so your company can run without you holding every piece of it in your head.
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Get a free Back Office Operations Audit
Tell us where your operations feel stuck. We'll reply with the highest-impact first step — no cost, no pitch.
Client paths — one conversation to start
Whether you're scaling a small business, running a remote team, or preparing to grow beyond the founder, we begin the same way: a free consultation.
Small Businesses & Founders
SOPs, project management, admin support, and operational leadership for U.S. small and mid-sized businesses that want clarity and control.
Remote & Distributed Teams
Async workflows, clear handoffs, and documented processes so distributed teams stay aligned across time zones and tools.
Companies Preparing to Scale
Build the operational backbone before growth breaks it — onboarding, reporting, vendor management, and clear ownership.
A business operator at heart — with the credentials to back it up.
Raquel Fernandes founded ONI Consulting to bring Fortune 500 operational discipline to growing businesses. She works with founders and leadership teams to document processes, clarify ownership, and build the back-office systems that let a company scale without the founder becoming the bottleneck.
Four pillars of practical back-office support
Process, projects, admin, and workflow automation — designed to work together or independently.
SOPs & Process Documentation
Get the business out of people's heads and onto paper — so the work survives turnover, vacations, and growth.
- Process mapping and workflow documentation
- Step-by-step SOPs for recurring tasks
- A centralized process library and knowledge base
- Ongoing SOP maintenance as the business evolves
Project & Operations Management
Someone senior actually owns the calendar, the handoffs, and the follow-through across your team and vendors.
- Project planning and tracking across teams and vendors
- Deadline and deliverable management
- Cross-functional coordination
- PM tool setup and administration
- KPI tracking and recurring operations reporting
Administrative Services
The operational work that's eating your week, handled by people who don't need to be told twice.
- Inbox and calendar management
- Scheduling and meeting coordination
- Document management and filing systems
- Data entry and records maintenance
- Client onboarding and intake coordination
Workflow Design & Automation
Map recurring work, remove unnecessary handoffs, and connect the tools your team already uses so routine tasks move faster.
- Mapping recurring, repeatable tasks from start to finish
- Identifying manual handoffs that create delays or errors
- Redesigning workflows for speed and consistency
- Connecting project management, communication, and automation tools
- Reducing manual re-entry and repeated touchpoints
A clear path from complexity to confidence
Book Your Free Consultation
Pick a virtual slot that works across your time zone — no cost, no obligation.
Operations Audit
We map how work actually moves through your business today and name the gaps in plain language.
Build & Implement
We design the workflows, write the SOPs, set up the systems, and roll them out with your team.
Ongoing Support
Processes drift. We maintain and evolve the system as you hire, add services, and change tools.
Tools you can use today
The same templates and calculators we use in our operations engagements.
Vendor Spend Audit Template
Audit your recurring vendor spend, surface duplicates, and identify cost-saving opportunities with a clear, ready-to-use template.
Get this resourceBusiness & Operations Calculators
Practical calculators to help you plan cash flow, estimate costs, and make clearer operational decisions.
Browse calculatorsReady to get your operations out of your head?
Free 30-minute consultation. No pressure — just clarity on your next best operational step.